FAQ

Set up & Tear down

We arrive at your event about 2 hours prior to the event starting time. This gives us plenty of time to set up, check the sound, change into our appropriate attire and have music playing as your guest's arrive. All this is done on our own time, we do not charge you extra for it or subtract it from your event time. The tear down takes about 30-45 minutes. Also we do not start the tear down in the middle of your last song

Will there be any carrying containers, cases etc during the event?

All of our carrying cases etc. are stored in our trailer or secured out of sight.

Do we have to provide you with anything for set-up i.e. Table?

No, the only thing we require is electricity.

Will there be any advertising (banners, signs, company advertisement announcements) during my event? 

No. We do not advertise/promote our business during your special event. After all this your day not ours. We have our Brochures on hand but they are only handed out if someone requests them.

I can't find a song that I want for my event in your library?

Even though our music library is packed with over 30,000 songs sometimes a special song is missing, but, no problem. If there happens to be a song(s) you cannot find in our library we will purchase it for your event at no extra cost to you, we just add it to our library (depending on availability). Please have your request in within 3 weeks prior to the event date, this allows us enough time to do the research.

Do you allow open music request?

Yes. Open music request's are always welcomed. We do not limit you on song requests. 

Do you accept credit card payments?

Yes. We accept major credit cards. We also accept cash, checks and money orders. We allow you to make payments on your event, how often and how much that's up to you. The final payment is due 2 weeks prior to the event date.

Do you offer a refund policy?

Yes. We offer a 90 day before your event date refund policy. Payments and Reservation fee are fully refundable up to 90 days prior to your event date. To issue a refund all we ask is, that you send us and e-mail or letter stating that you wish to cancel your event. Refund will be processed within 7 business days.

Do you use a IPod?

No we do not! We use professional sound equipment allowing us to provide you with the state of the art sound we believe every event deserves. 

If you have any questions please do not hesitate to contact us. We are here to serve you!

                                                                        509 216 8776